Refund Policy

Please take some time to read the below refund policy to enjoy a great experience with Lil’ Tots.


► Product pricing and our delivery charges, if any, will be as quoted on the Website from time to time, and do not include applicable taxes.
► Payment for all products must be by credit or debit card. We accept payment with Visa, Mastercard, JCB, Discover, and Visa Checkout.
► A cooler bag deposit of 100 AED is required upon signing up to any of the subscription plans and will be fully withdrawn from your account at the time of purchase.
► A processing fee of AED 8 will be deducted from the security deposit during the refund transaction.
► An amount of AED 92 is to be refunded upon the expiry of your subscription and only when the 2 cooler bags plus 2 ice packs are returned to Lil’ Tots in proper condition.
► This amount will be refunded back on the same card that was used during the purchase transaction.
► This amount will be refunded within 5 business days of your last subscription as and when the 2 cooler bags and 2 ice packs are handed over to our Logistics Provider; should we not receive the cooler bags and ice packs in due time, the deposit will be forgone.
► If you are going to re-order, then why pay again! We can extend the refund for as long as you order within 30 days. Just send us a message on our whatsapp number 055 369 5002 and we’ll keep a note. Don’t forget to select the ‘Don’t Charge Me’ option at checkout in future purchases! We are here to serve you in the best way possible!
► The cycle of the money being credited back to the cardholder is dependent on the issuer bank policy.
All payments are non-refundable; with the exception of the cooler bag deposit as mentioned above.

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