FAQs

Company FAQs

Why do you offer Fresh food?

It’s what your babies deserve!
✔️ Made with 100% clean ingredients
❌ No preservatives, GMOs, or added sugar
✔️ Finger Food with hidden veggies and superfoods
✔️ A mix of main meals, treats & bites from Int’l cuisines
✔️ Delivered straight to your door
⏱ Ready-to-(h)eat

How is Lil’ Tots food produced?

Our food is handmade fresh from scratch in an elite kitchen facility which is HACCP certified and in compliance with the highest possible health and safety standards.

Can I buy single pots of food?

Absolutely! Head to your nearest Spinneys and Waitrose store and grab some of our meal selections from the Fridge Section. Check in our Instagram page highlights for exact branch listings @liltotsme.

When is my baby ready to join Lil’ Tots’ meal plan?

We recommend starting once your baby has been already introduced at home to single and double solid food ingredients and are now ready to be more adventurous with multiple ingredients from all 5 food groups. Check our Starter Pack if your child is ready at 6 months.

Our Meals FAQs

Are your meals organic?

Our meals are made with farm-fresh ingredients and sourced daily from approved suppliers in the UAE. We source organic products whenever conveniently available in the market. We stress more on having seasonal fruits and veggies to ensure natural taste, color and scent.

What is a balanced meal plan?

Your child enjoys 3 meals a day over the week, from Monday to Friday, with a mix of main meals, treats and bites from all 5 food groups including meat/poultry/fish.

Do you offer vegetarian meal plans?

Yes you’ll find a great selection of veggie-based meals in our Starter Pack or choose yourself from a variety of dishes in the Build Your Own (BYO) bundle option.

What if my child has food allergies?

Our Build Your Own (BYO) bundle is ideal for customization of meals for children with allergy problems.

What if my child doesn’t like certain tastes or dishes?

It is totally normal for your child to reject certain food at first – this is called Neophobia. Experts suggest that babies may take up to 15 trials to decide if they like a food or not so keep at it!

How can I tell if my baby can handle more textured foods?

We encourage parent to offer textured food early on and that’s why the ingredients are offered in small chunks; however, we customize the texture to thick puree as per your baby’s preference. Typically, as babies become accustomed to consuming puréed food, they are then ready for chunkier solid foods.

Is your packaging baby safe?

Our innovative and stylish packaging has been designed with the intent to be child and environmental friendly and is an ideal solution for both home and on-the-go meals. All of our packaging is certified food grade (BRC Global Standard, ISO 9001, 14001 & 50001).

Why did you choose this packaging?

At this age infants have to start experiencing spoon feeding thus our packaging has been designed to include a small spoon that is integrated into the lid and very easy to grab, simply by removing the self-adhesive peel-off label on top of the plastic lid.

Why did you choose plastic?

Our plastic containers are 100% recyclable and less heavy to carry than glass jar and can be safely stored in the refrigerated. It is similarly super safe when the child is learning to eat on his/her own. The container, spoon and lid are all made of #5 PP plastic – 100% BPA free.
Other conveniences:
✔️ re-closable, stable and optimized for stacking
✔️ microwave, dishwasher and freezer safe

How should I heat the food?

We recommend the traditional way of immersing the container in a bowl full of hot water and leaving for few minutes. This container is also microwave safe. Simply peel off the top membrane that covers the spoon, remove the spoon, and place the container with the lid inside the microwave.

How should I store the food?

Once received, keep the meals refrigerated and use within 3 days from the date shown on the container. The container is also suitable for freezing; freeze food on day of delivery and use within 3 months. We do not recommend storing any left-over food once heated in the microwave.

Orders FAQs

Why do you offer subscription plans?

Our mission is to take you and your child on a guided journey and to expose your child to rich cuisines around the world.

What is the cut-off time to place an order?

Please allow at least 36hrs to receive in the next delivery window.

If I sign up to a subscription meal plan, am I locked in?

We have varied and flexible options with no commitment to continue past the subscription period.

Delivery FAQs

Which areas do you deliver to?

Across ALL UAE: Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, Ajman, Fujairah, Umm Al Quwain and Al Ain.

What days do you deliver?

We deliver on Mondays and Thursdays only. We can exceptionally make arrangements for other days delivery and other timing slots but you’ll have to communicate with us via our WhatsApp number +971553695002.

What are the delivery timings?

We have 2 delivery windows:
o Dubai delivery between 9am and 1pm
o Dubai delivery between 2pm and 6pm
o Abu Dhabi delivery between 9am and 1pm
o Abu Dhabi delivery between 2pm and 6pm
o Sharjah delivery between 9am and 1pm
o Sharjah delivery between 2pm and 6pm
o Al Ain delivery between 9am and 1pm
o Al Ain delivery between 2pm and 6pm
o RAK delivery between 9am and 1pm
o Ajman delivery between 9am and 1pm
o Fujairah between 9am and 1pm
o Umm Al Quwain between 9am and 1pm

How are the meals transported?

We’ve partnered with Transcorp International who’s a leading logistics provider in the UAE. All meals are transported in refrigerated vans (never in bikes!) to ensure that the food remains fresh and safe while in transit. The vans are all equipped with a temperature control system to maintain the right temperature.

What should we expect to receive?

Our subscription meals are stored in insulated packages made of premium 100% recycled material that is waterproof and tear proof. We are famous in town for our unique brown bag!
The meals for one-time orders will be stored in paper bags or carton boxes.

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